Enroll in a plan
Legacy American Airlines pre-11/1/2012 retirees
American Airlines will be offering the Standard Option and Plus Option. You were enrolled automatically into the new UnitedHealthcare® Group Medicare Advantage (PPO) Standard option for medical and prescription drug coverage effective Jan. 1, 2021. However, you had the option to choose the Plus option during the Annual Enrollment period, Oct. 15 to Dec 4, 2020.
Enrollment in the Plus Option or to opt out of coverage, visit American’s Benefits Service Center via retirees.aa.com was from Oct. 15 and Dec 4 (by 11:59 p.m. CT). If you were unable to enroll or opt out of coverage online please call 888-860-6178. Regular hours are Monday through Friday, 9 a.m. to 6 p.m. CT. Expanded hours during Annual Enrollment are Monday through Friday, 7 a.m. to 7 p.m. CT, and Saturday, 9 a.m. to 6 p.m. CT.
If you decline the coverage, you and your eligible dependents will not be able to enroll in the plan at a later date.
Need help or have questions?
For additional enrollment questions, call 1-866-225-8816, 8 a.m. - 8 p.m. local time, 7 days a week. TTY users, call 711. Or, contact us.
2021 Annual Enrollment Period
Began: October 15, 2020
Ended: December 4, 2020
Legacy American Airlines Pre 11/1/2012 retirees
Attend a teleconference meeting to learn how to take advantage of the UnitedHealthcare Group Medicare Advantage Plan.
Informational meeting schedule (PDF)(71.8 KB)