Boeing Retirees – FAQ
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Frequently Asked Questions


Obtain answers to commonly asked questions related to Medicare, your plan, and UnitedHealthcare®.


What is the difference between a UnitedHealthcare Medicare Advantage HMO, which will not be offered in 2021, and the UnitedHealthcare Medicare Advantage PPOs, which are new for 2021?

Like the Medicare Advantage HMOs, the Medicare Advantage PPOs provide all the benefits of Medicare Part A and Part B, plus a Part D Prescription Drug Plan, and some extra benefits.

The Medicare Advantage HMOs are offered only in certain locations, and with a specific provider network. The Medicare Advantage PPOs are offered to any retiree in the U.S., with access to providers outside of the UnitedHealthcare network, across the U.S., and at the same cost share as in-network providers, as long as the out-of-network providers accept a payment from the PPO plan. And most do.

Benefit provisions – e.g. copayments for medical services and prescription drugs – in the Medicare PPO called Plan 1 are comparable, but not identifcal, to the provisions in the Medicare Advantage HMOs that will no longer be offered. Your 2021 monthly costs for PPO Plan 1 are less than for the Medicare Advantage HMOs that will no longer be offered.

To learn more about benefit coverage and monthly premiums for the Medicare Advantage PPOs, go to the Review Plan Benefits and Costs section of this site.

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What is the difference between the UnitedHealthcare Senior Supplement Plan, which will still be offered, and the UnitedHealthcare Medicare Advantage PPOs, which are new for 2021?

Like the Senior Supplement Plan, the Medicare Advantage PPOs offer broad provider access. With the PPOs, you can use any provider in a UHC network or providers not in the network, across the U.S., who are willing to accept a payment from the PPO plan. That’s about 98% of doctors that Boeing retirees in this plan use today. Your cost share is the same for in-network and out-of-network providers.

Benefit provisions – e.g. copayments for medical services and prescription drugs – in the Medicare PPO called Plan 2 are comparable to the Senior Supplement Plan. Your monthly cost for Medicare PPO Plan 2 are substantially less than for the Senior Supplement Plan.

To learn more about benefit coverage and monthy premiums for the Medicare Advantage PPOs, go to the Review Plan Benefits and Cost section of this site.

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What will I pay when I use out-of-network providers?

This is a unique type of PPO in which your share of costs – e.g. deductible, copayments, etc. – are the same whether you use in-network or out-of-network providers. The only requirement is that the non-network providers participate in Medicare and accept the plan’s payment.

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Does the UnitedHealthcare Group Medicare Advantage PPO pay for the same medical services as my current plan?

The services covered are generally the same, but there may be some variations. For example, in some plans the frequency limits for some preventive services may vary. You can find details of how the UnitedHealthcare Group Medicare Advantage Plan will pay for services in the Review Plan Benefits and Costs section of this website, or you can call us at 1-866-859-8383.

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What are my Boeing health plan options for 2021?

Please go to the section of this website titled “How to Enroll in a Plan”.

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When enrolled in a UnitedHealthcare plan, do I have to continue paying my Medicare Part B monthly premiums?

Yes. You must be enrolled in Medicare Part A and be eligible for Part B to be eligible for our retiree plans and you must continue to pay your Part B premium to the government. This is a requirement for Medicare Advantage, Medicare Part D prescription drug and Medicare supplement plans. If you stop paying your Part B premium, you may be disenrolled from your plan.

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Is my doctor included in the UnitedHealthcare Medicare Advantage Network?

With these plan options, you have the flexibility to see doctors inside or outside the UnitedHealthcare network. You have access to our nationwide coverage. You can see any provider (in-network or out-of-network) at the same cost share, as long as they participate in Medicare and accept the plan. Currently, 98% of all providers that Boeing retirees currently utilize are either in the UnitedHealthcare network, or agree to accept the plan’s payment.* If you have questions about the provider or hospital you see today, call UnitedHealthcare at 1-866-859-8383, TTY 711, 8 a.m. – 8 p.m. local time, 7 days a week.

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Where can I learn more about the appeals process?

Navigate to the Find and Learn tab in the menu at the top of your screen and click on the File Appeals & Grievances option in the sub-navigation. This page provides detailed information about the appeals process.

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Where do I find out if I have met my deductible or out-of-pocket costs?

This information is accessible within the member portion of the site. Once logged in, click the "Coverage & Benefits" link in the menu at the top of your screen. This page will provide your annual deductible and out-of-pocket costs for your health and prescription drug plan, if applicable.

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Where can I see my latest claims information?

This information is accessible within the member portion of the site. Once logged in, navigate to the "Claims" link in the menu at the top of your screen. The Claims page will enable you to search for medical and/or drug claims by date range and will provide an overview of each claim searched.

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When can I change from one Boeing plan to another?

You can change plans during the Annual Enrollment period, which is typically held around November. In limited circumstances, for certain life events, you may be able to change plans at other times. For more information about enrollment rules, contact one of the following numbers:

  • If you retired before 2011, contact the Boeing Service Center for Health and Insurance at 866-504-4256
  • If you retired during 2011 or after, contact Boeing Worklife at 866-473-2016

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How do I know what changes there will be to my plan for the next year?

Each year that you are a member of a UnitedHealthcare Medicare Advantage or Medicare Part D Prescription Drug plan, you will receive an Annual Notice of Changes (ANOC) about six weeks before your plan's effective date. The ANOC explains any changes in coverage, costs, and benefits that will be effective for the upcoming year. You may also call the customer service number listed on the back for your member ID card with any questions.

In addition, Boeing has indicated that they send information separately each year about any changes for the following year. This information is typically sent at the the time that Annual Enrollment begins.

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What do I do if I have lost my member ID card?

This information is accessible within the member portion of the site. Once logged in, click on the "View and Print Member ID Card" link on the home page. 

If you are unable to find the links noted above, please call customer service using the number listed on your plan materials or the number noted for Plan Members on the Contact Us page.

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Boeing


Group retiree benefits for The Boeing Company

 

IMPORTANT INFORMATION

2021 Annual Enrollment Period


Began: 11/3/2020
Ended: 11/24/2020


Educational Presentation


Frequently asked questions

 

 

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Last updated: 09.03.2021 at 12:01 AM CT  H2001_020821DMR