Employees Retirement System of Texas
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Frequently Asked Questions


Obtain answers to commonly asked questions related to Medicare, your plan, and UnitedHealthcare®.


If I'm in the HealthSelect Medicare Rx (PDP) plan, do I have to continue paying my Medicare Part B monthly premiums?

Yes. You must be enrolled in Medicare Part A and/or Part B to be eligible for the HealthSelect Medicare Rx plan and you must continue to pay your Part B premium to the government. This is a requirement for Medicare Part D prescription drug, Medicare supplement plans. If you only have Part B and you stop paying your Part B premium, you may be disenrolled from the plan.

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Where can I learn more about the appeals process?

Navigate to the Find and Learn tab in the menu at the top of your screen and click on the File Appeals & Grievances option in the sub-navigation. This page provides detailed information about the appeals process.

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Where can I see my latest claims information?

This information is accessible within the member portion of the site. Once logged in, click the "Claims" link in the menu at the top of your screen. The Claims page will enable you to search for medical and/or drug claims by date range and will provide an overview of each claim searched.

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Can I change my HealthSelect Medicare Rx (PDP) plan at any time?

Your enrollment in the HealthSelect Medicare Rx plan is linked to your enrollment in an ERS health plan. ERS has specific rules that tell you when you can change or disenroll from your health plan. Please contact ERS for more information about enrolling or disenrolling in an ERS health plan.

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How do I know what changes there will be to my plan for the next year?

Each year that you are a member of the HealthSelect Medicare Rx plan, you will receive an Annual Notice of Changes (ANOC) about six weeks before your plan's effective date. The ANOC explains any changes in coverage, costs, and benefits that will be effective for the upcoming year. You may also call the customer service number listed on the back of your member ID card with any questions.

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What do I do if I have lost my member ID card?

This information is accessible within the member portion of the site. Once logged in, navigate to the bottom of any page and click on the "Print temporary ID card" link. You can also navigate to the "My Plans" tab in the menu at the top of your screen and select the "Order Materials" option in the sub-navigation. The Order Plan Materials page enables you to request a replacement ID card be mailed to you.

If you are unable to find the links noted above, please call UnitedHealthcare customer service using the number listed on your plan materials or the number noted for Plan Members on the Contact Us page.

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IMPORTANT DATES

2019 Open Enrollment Period

Began: 10/29/2018
Ended: 11/16/2018


IMPORTANT INFORMATION

Information on your new Medicare card  

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Last updated: 09.26.2018 at 12:01 AM  S5820_180905_012808_M