ERS Retirees – Frequently Asked Questions
Employees Retirement System of Texas
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Frequently Asked Questions

Obtain answers to commonly asked questions related to Medicare, your plan and UnitedHealthcare®.

Where can I learn more about the appeals process?

Navigate to the Find and Learn tab in the menu at the top of your screen and click the File Appeals & Grievances option. This page provides detailed information about the appeals process.

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Where can I see my latest claims information?

This information is accessible within the member portion of the site. Once logged in, click the "Claims" link in the menu at the top of your screen. The Claims page will enable you to search for medical and/or drug claims by date range and will provide an overview of each claim searched.

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Can I change my HealthSelect Medicare Rx (PDP) plan at any time?

Your enrollment in the HealthSelect Medicare Rx plan is linked to your enrollment in an ERS health plan. ERS has specific rules that tell you when you can change or disenroll from your health plan. Please contact ERS for more information about enrolling or disenrolling in an ERS health plan.

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How do I know what changes there will be to my plan for the next year?

Each year that you are a member of the HealthSelect Medicare Rx plan, you will receive an Annual Notice of Changes (ANOC) about six weeks before your plan's effective date. The ANOC explains any changes in coverage, costs and benefits that will be effective for the upcoming year. You may also call the customer service number listed on the back of your member ID card with any questions.

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What do I do if I have lost my member ID card?

This information is accessible within the member portion of the site. Once logged in, click on the "View & Print Member ID Card" link on the home page. 

If you are unable to find the links noted above, please call UnitedHealthcare Customer Service using the number listed on your plan materials or the number noted for Plan Members on the Contact Us page.

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Last updated: 10.01.2021 at 12:01 AM  S5820_041921FMR