UnitedHealthcare®
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Contact us

Find the right resource to contact with your questions.


Eligibility questions

Call Benefit Focus at 1-855-859-0966, 8 a.m.–5 p.m., ET, each state business day. TTY users, call 711. Hours are extended during Annual Enrollment to

  • Monday through Friday: 8 a.m. – 10 p.m. ET
  • Saturday: 9 a.m. - 3 p.m. ET

Medicare Advantage plan questions

For general questions regarding your plan benefits, call 1-866-747-1014, 8 a.m.–8 p.m., local time, Monday through Friday. TTY users, call 771.

Report fraud and abuse

If you think you've been a victim of identity theft or fraud, call any of these numbers:

  • Call toll-free 1-800-MEDICARE (1-800-633-4227). TTY, call toll-free 1-877-486-2048, 24 hours a day, 7 days a week.
  • The Fraud Hotline of the HHS Office of Inspector General, toll-free at 1-800-HHS-TIPS (1-800-447-8477). TTY, call toll-free 1-800-377-4950. You can also email HHSTips@oig.hhs.gov.
  • The Federal Trade Commission's ID Theft Hotline toll-free at 1-877-438-4338 to make a report. TTY users, call toll-free 1-866-653-4261.

File appeals and grievances

See what steps you need to take and download the process form for your plan.
Learn more about filing appeals and grievances »

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North Carolina State Health Plan

Group retiree benefits for the North Carolina State Health Plan

This is not my group.
Back to uhcretiree.com »

IMPORTANT DATES

2020 Open Enrollment Period

Began: November 2, 2019
Ended: November 19, 2019


Benefits effective January 1, 2020.

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Need to RSVP for a Meeting?

By Phone: Call the number below to have a representative reserve your seat.

866-720-0114
8:00 a.m. - 5:00 p.m. ET
Monday through Friday


Online:
Click the button below to RSVP for a meeting in your area.

RSVP for a meeting - Opens in a new window
Last updated: 06.15.2020 at 12:01 AM CT H2001_012420AMR