UnitedHealthcare®
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Report fraud & abuse

Fraud and abuse take place every day and may go unnoticed. That's why your plan has a Fraud and Abuse program to identify and detect fraud and abuse. If you suspect that the plan, a health care professional or someone you know has been a victim of health care fraud, it's important to report your concerns.

 

What is fraud?

What is abuse?


 
Fraud is when someone deliberately practices deceit in order to benefit from it. Some types of fraud are:
  • Being billed for services when no services were provided to you.
  • A provider discharging members from their care because of the member's health.
  • Giving or loaning your ID card to someone else so they can get medical or pharmacy services.
  • Someone other than you using your ID card.
  • Changing a prescription.
  • Giving false information to get medical or pharmacy services.
Abuse is improper use of the benefits and/or services being provided. Some types of abuse are:
  • Going to the emergency room for non-emergency medical services.
  • Hostile or rude behavior in a doctor's office, hospital or pharmacy.

What can I do to protect myself?

  • Report suspicious billing
    For claims    questions, billing errors or provider disputes please contact a customer service representative at the phone number listed on your medical identification card.
  • Review your policy and benefit statements
    Review your policy, Explanation of Benefits (EOB)    statements and any other paperwork you receive related to your health care coverage. Make sure you received the treatments for which your health plan was charged and question suspicious expenses.
  • Beware of "free" offers, including waiver of co-pay or co-insurance
    Offers of "free" services, including waiver of co-pay    or co-insurance   , are often fraud schemes designed to bill you and your health plan illegally for thousands of dollars of treatments you never received. Do not give your policy number in exchange for getting a "free" consultation.
  • Protect your health plan ID card like your credit card
    In the wrong hands, a health plan ID card is a license to steal. Don't give policy numbers to door-to-door salespeople or telephone solicitors. Never give your card to a friend to use for medical services.


How do I report fraud and abuse?

If you have questions about fraud and abuse, or to report suspected fraud or abuse, please call customer service at the number indicated on your ID card. Or, contact us.

You can always remain anonymous.


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Last updated: 09.25.2019 at 12:01 AM  Y0066_092519AMR_M