San Francisco HSS Group Retiree – Contact Us
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Find the right resource to contact with your questions.

If you are not currently enrolled in a plan

For general questions prior to enrollment, contact your plan sponsor by phone at 1-800-541-2266, 8 a.m.-5 p.m. PST, Monday through Friday, or online at TTY users, call 711.

Once enrolled in a UnitedHealthcare plan

Call 1-877-259-0493, 8 a.m.-8 p.m. local time, 7 days per week during Open Enrollment and Monday through Friday outside of Open Enrollment. Contact information can also be found on the back of your ID card.

Report fraud and abuse

If you think you've been a victim of identity theft or fraud, call any of these numbers:

  • Call toll-free 1-800-MEDICARE (1-800-633-4227). TTY, call toll-free 1-877-486-2048, 24 hours a day, 7 days a week.
  • The Fraud Hotline of the HHS Office of Inspector General, toll-free at 1-800-HHS-TIPS (1-800-447-8477). TTY, call toll-free 1-800-377-4950. You can also email
  • The Federal Trade Commission's ID Theft Hotline toll-free at 1-877-438-4338 to make a report. TTY users, call toll-free 1-866-653-4261.

Learn more about fraud and abuse »

File appeals and grievances

See what steps you need to take and download the process form for your plan. Learn more about filing appeals and grievances.

Find the right resource to contact with your questions.

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City and County of San Francisco Retirees

Group retiree benefits for
San Francisco HSS

This is not my group.
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2021 Open Enrollment Period

Began: 10/01/2020
Ended: 10/31/2020

Virtual Education Center

It’s all the information you need to help you understand and access your MA/ MAPD plan benefits — in one place, at any time, from your favorite device. Let’s get started.

Last updated: 09.03.2021 at 12:01 AM CT  H2001_020321HMR