Georgia SHBP Retirees – Contact us
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Contact us

Find the right resource to contact with your questions.

Plan members

Call 877-246-4190, 8:00 a.m.–8:00 p.m. local time, Monday through Friday. TTY users, call 711. Contact information can also be found on the back of your member ID card.

If you are not currently enrolled in a plan

For general questions prior to enrollment, call 877-755-5343, 8:00 a.m.–8:00 p.m. local time, Monday through Friday. TTY users, call 711.

Report fraud and abuse

If you think you've been a victim of identity theft or fraud, call any of these numbers:

  • Call toll-free 1-800-MEDICARE (1-800-633-4227). TTY, call toll-free 1-877-486-2048, 24 hours a day, 7 days a week.
  • The Fraud Hotline of the HHS Office of Inspector General, toll-free at 1-800-HHS-TIPS (1-800-447-8477). TTY, call toll-free 1-800-377-4950. You can also email
  • The Federal Trade Commission's ID Theft Hotline toll-free at 1-877-438-4338 to make a report. TTY users, call toll-free 1-866-653-4261.

Learn more about fraud and abuse »

File appeals and grievances

See what steps you need to take and download the process form for your plan.
Learn more about filing appeals and grievances »

Appeals address:
Appeals and Grievance Department
P.O. Box 6106 Mail Stop CY124-0157
Cypress, CA 90630

Questions? We're here to help.
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Georgia State Health Benefit Plan

Group retiree benefits for the State Health Benefit Plan (SHBP)

This is not my group.
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2021 Retiree Option Change Period (ROCP)

Begins: October 19, 2020,
at 12:00 a.m. ET

Ends: November 6, 2020,
at 11:59 p.m. ET

Meeting schedule (PDF)(140.0 KB)

Teleconference participant guide (PDF)(17.0 KB)

Webex participant guide (PDF)(107.9 KB)



Virtual Education Center 

It’s all the information you need to help you understand and access your MAPD plan benefits — in one place, at any time, from your favorite device. Let’s get started.

Need to RSVP for a meeting?

RSVP to reserve your space for one of the ROCP meetings

TTY users, call: 711
8:00 a.m. - 8:00 p.m. local time
Monday through Friday

PDF (Portable Document Format) files can be viewed with Adobe® Reader®. If you don’t already have this viewer on your computer, download it free from the Adobe Web site.

Last updated: 09.16.2020 at 12:01 AM CT  H2001_091620IMR