Contact us
Find the right resource to contact with your questions.
For questions regarding your medical coverage with HealthSelectSM MA PPO offered through UnitedHealthcare, call UnitedHealthcare customer service at (855) 853-0453, 7 a.m. – 7 p.m. CT, Monday through Friday, 7 a.m. – 3 p.m. CT on Saturday. TTY users, call 711.
For questions regarding eligibility, opting out or to make changes to your plan coverage, please call ERS toll free at (877) 275-4377, (TTY 7-1-1) 8 a.m. – 5 p.m. CT, Monday through Friday.
For questions about your medical benefits and claims through December 31, 2020, call your previous MA PPO plan administrator.
The customer service line will be closed on the following holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Claims address
UnitedHealthcare
P.O. Box 30995
Salt Lake City UT 84130-0995
Report fraud and abuse
If you think you've been a victim of identity theft or fraud, call any of these numbers:
- Call toll-free 1-800-MEDICARE (1-800-633-4227). TTY, call toll-free 1-877-486-2048, 24 hours a day, 7 days a week.
- The Fraud Hotline of the HHS Office of Inspector General, toll-free at 1-800-HHS-TIPS (1-800-447-8477). TTY, call toll-free 1-800-377-4950. You can also email HHSTips@oig.hhs.gov.
- The Federal Trade Commission's ID Theft Hotline toll-free at 1-877-438-4338 to make a report. TTY users, call toll-free 1-866-653-4261.
Learn more about fraud and abuse »
File appeals and grievances
See what steps you need to take and download the process form for your plan.
Learn more about filing appeals and grievances »
You can provide feedback directly to Medicare about your Medicare health or prescription drug plan.
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Questions? We're here to help.
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IMPORTANT INFORMATION
Health Select MA PPO Annual Wellness Visit Brochure (PDF)(865.1 KB)
ERS MA Vaccine Part B vs Part D (PDF)(427.4 KB)
Appointment of Representative Form »
Why Should I Register (PDF)(709.4 KB)
Get More With Renew Rewards (PDF)(3.4 MB)
LEARN MORE
Plan Guide (PDF)(726.6 KB)
Summary of Benefits (PDF)(95.6 KB)
Fact Sheet (PDF)(188.4 KB)
What to do when you need care (PDF)(1.1 MB)
Member Provider Guide to Care Brochure (PDF)(64.9 KB)
Diabetic Supplies Brochure (PDF)(222.7 KB)
Virtual Education Center
It’s all the information you need to help you understand and access your HealthSelect Medicare Advantage Plan benefits — in one place, at any time, from your favorite device. Let’s get started »
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