The additional support and programs listed below are available to you at no additional cost beginning January 1, 2021
- Carelinx caregivers
- Chronic Condition Care
- FirstLine Essentials+
- Personal Emergency Response System (PERS)
- Post-discharge Meals
- Quit for Life
- Real Appeal
- UnitedHealthcare Hearing
- Virtual Doctor and Behavioral Health Visits
As a HealthSelect MA PPO member, you are eligible for 8 hours per month of in-home non-medical care needed with CareLinx. Learn more about Carelinx by calling (800) 337-3996 8:00 a.m.- 5:00 p.m. Monday – Friday Local Time or online at www.carelinx.com/ers-ma.
Chronic Condition Care
Special programs are available to help you and your covered family members who are living with a chronic disease, like diabetes or heart disease. You can get personal attention and your doctors can get up-to-date information about your health.
FirstLine Essentials+ is an Over-the-Counter (OTC) program that gives you a quarterly allowance to spend on over-the-counter care. With this program, you can shop for toothpaste, pain relief, vitamins, cough drops, and more. As a HealthSelect MA PPO member, you get a $40 quarterly allowance to purchase OTC health care products. Any unused credits roll over to the next quarter but they must be used by the end of the calendar year. Learn more about FirstLine Essentials+ by calling (866) 868-2489, TTY 711 Monday – Friday, 7 a.m. – 7 p.m. CT Saturday, 7 a.m. – 4 p.m. CT. or online at ShopFirstLineBenefits-ERS-MA.com.
HouseCalls is a health and wellness program that comes to you. You are eligible for a yearly in-home visit from one of our health care practitioners at no extra cost. A HouseCalls visit is designed to support, but not take the place of your regular doctor’s care. Participation is voluntary and you can opt out at any time.
NurseLine gives you 24/7 access to a registered nurse who can help you with sudden health concerns, answer questions about a medication, help you understand symptoms, an ongoing health condition or new diagnosis. Call NurseLine toll-free at (877) 365-7949; TTY 711, 24 hours a day, 7 days a week.
Personal Emergency Response System (PERS)
The Personal Emergency Response System (PERS) is an in‐home monitoring device that provides fast, simple access to help 24 hours a day, 365 days a year with the simple push of a button.
As a HealthSelect MA PPO member, you are eligible for a Phillips Lifeline medical alert device product of your choice. Alert systems come available in the form of a landline, wireless, or mobile GPS device. With the PERS, you can quickly get help in any situation, whether it’s an emergency or you just need a helping hand. To learn more contact Philips Lifeline at (855) 655-4406 TTY 711 7 a.m. – 7:30 p.m. CT, Monday – Friday; 8 a.m – 4:30 p.m. CT, Saturday or online at www.lifeline.philips.com/uhcgroup.
Philips Lifeline PERS (PDF)(425.0 KB)
Our post-discharge meal delivery program provides freshly-made meals delivered to your home after you have been discharged from the hospital or skilled nursing facility. As a HealthSelect MA PPO member, you may receive up to 84 meals immediately following an inpatient hospital discharge or skilled nursing facility stay when referred by a UnitedHealthcare clinical advocate. To learn more call the UnitedHealthcare customer service advocates at (855) 853-0453 7 a.m – 7 p.m. CT Monday – Friday, 7 a.m. – 3 p.m. CT Saturday.
Quit for Life®?
With the Quit for Life® program, you can get the support and help you need from a Quit Coach to stop smoking once and for all. To learn more contact (866) QUIT-4-LIFE, TTY 711 24 hours a day, 7 days a week or online at www.quitnow.net.
Real Appeal is a simple, step-by-step online program that helps make losing weight fun. The program offers tools that may help you lose weight, reduce your risk of developing serious health conditions, gain energy and achieve your long-term health goals. To learn more contact Real Appeal (844) 344-7325, 8 a.m. – 9 p.m. CT, Monday – Friday, & 10 a.m. – 6 p.m. CT, Saturday and Sunday or online at UHC.realappeal.com.
Real Appeal (PDF)(943.1 KB)
As a HealthSelect Medicare Advantage (PPO) member, you are eligible for a SilverSneakers® fitness membership at no additional cost to you. This fitness program includes access to 14,000+ participating locations1 and group exercise classes2 led by certified instructors. At-home kits are offered to members who want to start working out at home or for those who can't get to a fitness location due to injury, illness or being homebound. Go to www.SilverSneakers.com to learn more about your benefit. Classes, equipment, facilities and services may vary by location.
Our Logisticare transportation program gives HealthSelect MA PPO members a ride to and from non-emergency, medical and pharmacy-related visits, such as doctors’ appointments, pharmacy trips and more. With Logisticare, you are eligible for up to a total of 24 one-way rides (up to 50 miles each way) annually. To learn more contact Logisticare at (833) 219-1182, TTY: (844) 488-9724, 8 a.m.- 5 p.m. Monday - Friday or reserve your ride online www.logisticare.com/BookNow.
Your hearing health is important to your overall well-being and can help you stay connected to those around you. Get access to hundreds of name-brand and private-labeled hearing aids — available in-person at any of our 5,500 UnitedHealthcare Hearing providers nationwide3 or through home delivery.
Virtual Doctor and Behavioral Health Visits
See a doctor or a behavioral health specialist using your computer, tablet or smartphone. With Virtual Visits, you’re able to live video chat from your computer, tablet or smartphone — anytime, day or night. First, you will need to register for an account with our Virtual Visit providers Doctor on Demand or Amwell, and then schedule an appointment. You also can download the Doctor on Demand or AmWell apps using your smartphone or tablet.
Disclaimer: ERS cannot and does not guarantee the length of time that a specific type of Extra Benefit shall be offered. Any questions or concerns about these products or services, should be directed to UnitedHealthcare.
1 Availability of the SilverSneakers program varies by plan/market. Refer to your Evidence of Coverage for more details. Consult a health care professional before beginning any exercise program. SilverSneakers is a registered trademark of Tivity Health, Inc. © 2020 Tivity Health, Inc. All rights reserved.
2 Membership includes SilverSneakers instructor-led group fitness classes. Some locations offer Members additional classes. Classes vary by location.
3 Please refer to your Summary of Benefits for details on your benefit coverage.
Health Select MA PPO Annual Wellness Visit Brochure (PDF)(865.1 KB)
ERS MA Vaccine Part B vs Part D (PDF)(427.4 KB)
Why Should I Register (PDF)(709.3 KB)
Get More With Renew Rewards (PDF)(3.4 MB)
How Your Plan Works Call Schedule (PDF)(84.1 KB)
Extra Benefits Call Schedule (PDF)(88.3 KB)
Virtual Education Center
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