ERS Retirees – Contact Us
Employees Retirement System of Texas
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Contact us

Find the right resource to contact with your questions.

If you are not currently enrolled in the plan

For questions regarding eligibility, opt-out and to make changes to your plan coverage, please call ERS toll free at (877) 275-4377, 7 a.m. – 7 p.m. CT, Monday through Friday, 7 a.m. – 3 p.m. CT Saturday or go online  to

For general questions about plan benefits prior to enrollment, call (866) 399-6908, 7 a.m. – 7 p.m. CT, Monday through Friday, 7 a.m. – 3 p.m. CT Saturday. TTY - 711.

Plan members

Call (866) 868-0609, 7 a.m. – 7 p.m. CT, Monday through Friday, 7 a.m. – 3 p.m. CT on Saturday. TTY - 711.

Contact information can also be found on the back of your ID card or on the back cover of the Retiree Benefits Summary booklet.

Claims address

OptumRx Claims Department
P.O. Box 29046
Hot Springs, AR 71903

Report fraud and abuse

If you think you've been a victim of identity theft or fraud, call any of these numbers:

  • Call toll-free 1-800-MEDICARE (1-800-633-4227). TTY, call toll-free 1-877-486-2048, 24 hours a day, 7 days a week.
  • The Fraud Hotline of the HHS Office of Inspector General, toll-free at 1-800-HHS-TIPS (1-800-447-8477). TTY, call toll-free 1-800-377-4950. You can also email
  • The Federal Trade Commission's ID Theft Hotline toll-free at 1-877-438-4338 to make a report. TTY users, call toll-free 1-866-653-4261.

Learn more about fraud and abuse »

File appeals and grievances

See what steps you need to take and download the process form for your plan.
Learn more about filing appeals and grievances »

You can provide feedback directly to Medicare about your Medicare health or prescription drug plan.

Questions? We're here to help.

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Last updated: 04.09.2018 at 12:01 AM  S5820_180327_104823