Bank of America Group Retiree - Contact Us
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Contact Us


Find the right resource to contact with your questions.

For questions about the plans, call 1-866-460-8856, 8 a.m. – 8 p.m. local time, Monday through Friday. TTY users, call 711.

Report fraud and abuse

If you think you've been a victim of identity theft or fraud, call any of these numbers:

  • Call toll-free 1-800-MEDICARE (1-800-633-4227). TTY, call toll-free 1-877-486-2048, 24 hours a day, 7 days a week.
  • The Fraud Hotline of the HHS Office of Inspector General, toll-free at 1-800-HHS-TIPS (1-800-447-8477). TTY, call toll-free 1-800-377-4950. You can also email HHSTips@oig.hhs.gov.
  • The Federal Trade Commission's ID Theft Hotline toll-free at 1-877-438-4338 to make a report. TTY users, call toll-free 1-866-653-4261.

Learn more about fraud and abuse »


File appeals and grievances

See what steps you need to take and download the process form for your plan.
Learn more about filing appeals and grievances »

You can provide feedback directly to Medicare about your Medicare health plan.

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Bank of America

Group retiree benefits for Bank of America

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Last updated: 07.20.2021 at 12:01 AM CT   H2001_020321JMR