Find the information you need for your group retiree health care plan.

Contact us

Find the right resource to contact with your questions.

Eligibility questions

Call Benefit Focus at 1-855-859-0966, 8 a.m. - 5 p.m., ET, each state business day. TTY users, call 711. Contact information can also be found on the back of your ID card.

Medicare Advantage plan questions

For general questions prior to enrollment, call 1-866-747-1014, 8 a.m. - 8 p.m., local time, 7 days a week. TTY users, call 711.


You can provide feedback directly to Medicare through their Complaint Form about your Medicare health or prescription drug plan.

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North Carolina State Health Plan

Group retiree benefits for the North Carolina State Health Plan

This is not my group.


Access your benefits

Complete these steps to access your UnitedHealthcare benefits:

1. Go to www.myncretirement.com*
2. Click the ORBIT button
3. Register and/or Login to ORBIT
4. Click the 'eEnroll' link**
5. Click the 'Yes I agree to terms & conditions.' link**
6. Within Quick Links section, click 'Manage My UnitedHealthcare Account' link
**You may need to set your browser to allow pop-up windows for this to work.

*If you currently are not in receipt of a pension from the NC Retirement Systems, you will need to call UnitedHealthcare Customer Service at 1-866- 747-1014 to access your claims information.

IMPORTANT DATES

2014 Open Enrollment Period
Began: October 1, 2013
Ended: November 15, 2013

Benefits effective January 1, 2014.

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