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Contact us

Find the right resource to contact with your questions.

Eligibility questions

Call Benefit Focus at 1-855-859-0966, 8 a.m. - 5 p.m., ET, each state business day. TTY users, call 711. Contact information can also be found on the back of your ID card.

Medicare Advantage plan questions

For general questions regarding your plan benefits, call 1-866-747-1014, 8 a.m.–8 p.m., local time, 7 days a week. TTY users, call 711.

Report fraud and abuse

If you'd like to report a fraud or abuse concern, please call 1-877-755-5343, 8 a.m.–8 p.m., local time, Monday through Friday. TTY users, call 771. Or, call the number on the back of your plan member ID card. Learn more about fraud and abuse.

File appeals and grievances

See what steps you need to take and download the process form for your plan. Learn more about filing appeals and grievances.

Questions? We're here to help.
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North Carolina State Health Plan

Group retiree benefits for the North Carolina State Health Plan

This is not my group.
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2016 Open Enrollment Period

Begins: October 15, 2015
Ends: November 18, 2015

Benefits effective January 1, 2016.

Last updated: 08.20.2015 at 12:01 AM CT H2001_150811_163733