NCSHP Retirees – Contact us
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Contact us

Find the right resource to contact with your questions.

Eligibility questions

Call Benefit Focus at 1-855-859-0966, 8 a.m.–5 p.m., ET, each state business day. TTY users, call 711. Hours are extended during Annual Enrollment to

  • Monday through Friday: 8 a.m. – 10 p.m. ET
  • Saturday: 9 a.m. - 3 p.m. ET

Medicare Advantage plan questions

For general questions regarding your plan benefits, call 1-866-747-1014, 8 a.m.–8 p.m., local time, Monday through Friday. TTY users, call 771.

Report fraud and abuse

If you think you've been a victim of identity theft or fraud, call any of these numbers:

  • Call toll-free 1-800-MEDICARE (1-800-633-4227). TTY, call toll-free 1-877-486-2048, 24 hours a day, 7 days a week.
  • The Fraud Hotline of the HHS Office of Inspector General, toll-free at 1-800-HHS-TIPS (1-800-447-8477). TTY, call toll-free 1-800-377-4950. You can also email
  • The Federal Trade Commission's ID Theft Hotline toll-free at 1-877-438-4338 to make a report. TTY users, call toll-free 1-866-653-4261.

File appeals and grievances

See what steps you need to take and download the process form for your plan.
Learn more about filing appeals and grievances »

Questions? We're here to help.
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North Carolina State Health Plan

Group retiree benefits for the North Carolina State Health Plan

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2018 Open Enrollment Period

Began: September 30, 2017
Ended: October 31, 2017

Benefits effective January 1, 2018.


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8:00 a.m. - 8:00 p.m. local time
Monday through Friday

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Last updated: 08.31.2017 at 12:01 AM CT H2001_170817_114303