Contact us

Find the right resource to contact with your questions.

Medicare Advantage plan questions

For general questions prior to enrollment, call 1-866-890-0562, 8 a.m. – 8 p.m. local time, 7 days per week. TTY users, call 711. Contact information can also be found on the back of your ID card or on the back cover of the Retiree Benefits Summary booklet.

Eligibility questions

Call the SEIB at 1-866-836-9737 or 334-263-8341, 8 a.m. - 5 p.m. CT, Monday through Friday. 

Report fraud and abuse

If you think you've been a victim of identity theft or fraud, call any of these numbers:

• Call toll-free 1-800-MEDICARE (1-800-633-4227). TTY, call toll-free 1-877-486-2048, 24 hours a day, 7 days a week.
• The Fraud Hotline of the HHS Office of Inspector General, toll-free at 1-800-HHS-TIPS (1-800-447-8477). TTY, call toll-free 1-800-377-4950. You can also email HHSTips@oig.hhs.gov.
• The Federal Trade Commission's ID Theft Hotline toll-free at 1-877-438-4338 to make a report. TTY users, call toll-free 1-866-653-4261.

Learn more about fraud and abuse »

File appeals and grievances

See what steps you need to take and download the process form for your plan.
Learn more about filing appeals and grievances »

Appeals address:
Appeals and Grievance Department
P.O. Box 6106 Mail Stop CY124-0157
Cypress, CA 90630