Find the right resource to contact with your questions.
Call 1-888-223-1092, 8 a.m. – 8 p.m. local time, Monday through Friday. TTY users, call 711. Contact information can also be found on the back of your ID card.
Report fraud and abuse
If you think you've been a victim of identity theft or fraud, call any of these numbers:
- Call toll-free 1-800-MEDICARE (1-800-633-4227). TTY, call toll-free 1-877-486-2048, 24 hours a day, 7 days a week.
- The Fraud Hotline of the HHS Office of Inspector General, toll-free at 1-800-HHS-TIPS (1-800-447-8477). TTY, call toll-free 1-800-377-4950. You can also email HHSTips@oig.hhs.gov.
- The Federal Trade Commission's ID Theft Hotline toll-free at 1-877-438-4338 to make a report. TTY users, call toll-free 1-866-653-4261.
File appeals and grievances
See what steps you need to take and download the process form for your plan.
Learn more about filing appeals and grievances »
Appeals and Grievance Department
P.O. Box 6103, Mail Stop CA124-0157
Cypress, CA 90630
2021 Open Enrollment Period
ADDRESS CHANGE FORMS:
College Insurance Program CIP (12808) (PDF)(128.8 KB)
Teachers Retirement System TRIP (12809) (PDF)(128.7 KB)
State Employee Retirement System SERS (12810) (PDF)(129.9 KB)
State Universities Retirement System SURS (12810) (PDF)(129.1 KB)
8 a.m. - 8 p.m. local time
Monday through Friday