Contact Us

Find the right resource to contact with your questions.

For general questions about your plan, call 877-352-7794, 8 a.m. – 8 p.m. local time,Monday -Friday,TTY users, call 711

The customer service line will be closed on the following holidays:

New Year's Day - Sunday, January 1st
MLK Jr Day - Monday, January 16
Memorial Day - Monday, May 29th
Juneteenth - Monday, June 19th
Independence Day - Tuesday, July 4th
Labor Day - Monday, September 4th
Thanksgiving - Thursday, November 23rd
Christmas Day - Monday, December 26
Christmas Day - Monday, December 25th

Report fraud and abuse

If you think you've been a victim of identity theft or fraud, call any of these numbers:

• Call toll-free 1-800-MEDICARE (1-800-633-4227). TTY, call toll-free 1-877-486-2048, 24 hours a day, 7 days a week.
• The Fraud Hotline of the HHS Office of Inspector General, toll-free at 1-800-HHS-TIPS (1-800-447-8477). TTY, call toll-free 1-800-377-4950. You can also email HHSTips@oig.hhs.gov.
• The Federal Trade Commission's ID Theft Hotline toll-free at 1-877-438-4338 to make a report. TTY users, call toll-free 1-866-653-4261.

Learn more about fraud and abuse

File appeals and grievances

See what steps you need to take and download the process form for your plan.

Medical appeals and grievances

Prescription drug appeals and grievances

You can provide feedback directly to Medicare about your Medicare health or prescription drug plan.