Enrollment Information

In order to enroll in the UnitedHealthcare Group Medicare Advantage plan for coverage beginning 01/01/2024, Go to https://sfhss.org/how-to-enroll or call the San Francisco Health Service System at 1-800-541-2266, 8 a.m. – 5 p.m. PT, Monday through Friday. TTY users, call 711.

Required information for enrollment

In addition to your name and contact information, you'll need to have this information handy:

• The name and employer number of your former employer or union trust group.
• Your Medicare ID card.
• A copy of your Medicare ID card.
• A copy of your Letter of Verification from the Social Security Administration (SSA) or Railroad Retirement Board, if possible.
• The names and phone numbers of physicians and hospitals that you currently use or might use in the future.
• The name and ID number of the primary care physician you've selected.

Enrollment deadlines

Enrollment in the UnitedHealthcare® Group Medicare Advantage (PPO) plan was between October 1-31, 2023, or during your Initial Enrollment Period. Not enrolling during these times could result in you not receiving coverage for the 2024 plan year or having to a pay a higher monthly premium for your plan.

Who can enroll?

You can enroll in a plan if:

• You're currently enrolled in Part B or are newly eligible for Medicare.
• You live in the service area of the plan.

What if the enrollment deadline has passed?

If the enrollment deadline has passed, you won't be able to enroll in a plan until the next enrollment period, unless you qualify for a Special Election Period.

It's important to enroll in Medicare Part A and Part B when you first become eligible, during the Initial Enrollment Period. Medicare Part B requires a monthly premium payment for coverage, which is determined by when you enroll. In most cases, premium rates increase by 10 percent for each full 12-month period that you could have had Part B, but were not enrolled.

What happens after I enroll?

After you submit your enrollment request form, here's what you can expect:

1. We'll review your form and verify your eligibility.
2. After you're verified, your application will be sent to the Centers for Medicare & Medicaid Services (CMS)  for approval. Approval may take up to one week.
3. Once CMS approves your enrollment, you'll be sent a confirmation letter and your plan member ID card.
4. Soon after, you'll receive your Member Kit in the mail. It includes details about your specific health plan benefits.
5. If offered by your employer group, you can attend Open Enrollment meetings and/or health fairs to learn more about your benefit options and get important updates.

Need help or have questions?

For additional enrollment questions, call 1-877-259-0493, 8 a.m. - 8 p.m., 7 days per week during Open Enrollment and Monday through Friday outside of Open Enrollment. TTY users, call 711. Or, contact us.